Return Policy

At BORN Loved, we value your satisfaction with our products. Please take a moment to review our return policy for a smooth and hassle-free experience:

  1. Return Eligibility: You may return an item within 14 days of receiving it.

  2. Customer-Paid Returns: If you wish to return an item for any reason other than it being damaged, you are responsible for the return shipping costs. Please ensure the item is unused, in its original packaging, and in resalable condition.

  3. Damaged or Defective Products: In the unfortunate event that you receive a damaged or defective product, we will cover the cost of return shipping. Please contact our customer service team within 5 days of receiving the item to report the issue and receive further instructions.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer service team at born@bornloved.co.uk to report the return and request further instructions.

  2. Package the item securely, including all original packaging and documentation.

  3. Ship the package to the address provided by our customer service team using a trackable shipping method. If the return is due to a damaged or defective item, we will provide you with a prepaid return shipping label.

Refunds:

  • Refunds for eligible returns will be processed within 7 days of receiving the returned item.

Return Address:
Huboo Ref 12941
Huboo Returns
Unit 1
Vertex Park South
Emerson's Green
BS16 7LB

Please Note:

  • We reserve the right to refuse returns that do not meet our return policy criteria.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing BORN Loved. We appreciate your business!